Billing / activation issues
Fix locked downloads and activation problems, or contact support with the right info.
Billing / activation issues
Common situations:
- Subscription looks active, but downloads are locked
- You can’t activate on this Mac
- License status doesn’t refresh
Fix checklist
1) Make sure you’re using the purchase email
Licensing is tied to the purchase email. If you used a different email at checkout, sign in with that one.
2) Give it a moment, then refresh
Right after checkout/trial start, your subscription state may take a short moment to propagate.
Try:
- wait ~30–60 seconds
- reload your account page
3) Refresh and try again
- Reload
/account - Try the download again
4) Check your billing panel
Open /account → Billing.
If you want to stop renewal, use Cancel subscription there. If you want to review the provider portal, use Manage PayPal billing from the same panel.
5) Contact support (fastest path)
Email: id [at] sulguni [dot] app
Include:
- purchase email
- what plan you tried (Taskbar / Premium Themes)
- rough time of purchase
- a short description of what you see
If you can, add:
- a screenshot of
/account(crop out anything you don’t want to share) - whether this is a new Mac / fresh install