Trial, billing, cancellation, refunds

3-day trial, auto-renew, cancel anytime, refunds on request - and what we store for licensing.

Trial (3 days)

A 3‑day free trial lets you use Sulguni Taskbar or Sulguni Explorer with full unlocked features before your first charge.

Key facts:

  • Trial length: 3 days (included on Monthly and Annual plans for both Taskbar and Explorer)
  • Payment method: required to start (PayPal)
  • Auto‑renew: starts when the trial ends (unless you cancel)
  • Cancel anytime: cancellation takes effect at the end of the current period
  • Lifetime option: one-time purchase available anytime ($49.99 for Taskbar, $39.99 for Explorer)
  • Refunds: available on request within 14 days

How the trial actually works

When you start a trial, the payment provider creates a subscription that begins with a 3‑day trial period.

What you should expect:

  • You may see a confirmation from the provider right away (you’re approving future billing).
  • You are not charged until the trial ends (unless the provider explicitly shows an immediate charge, which would be unusual).
  • When the trial ends, the first billing period starts automatically.

Example timeline:

  • Start trial: Monday 10:00
  • Trial ends: Thursday 10:00
  • First charge: at/after Thursday 10:00 (provider time zone / processing may vary)

Auto-renew

Auto‑renew is on by default because this is a subscription. Nothing “hidden” happens:

  • You can see the subscription in your Sulguni account.
  • You can also see it in PayPal (and manage it there).

Cancel anytime

Cancel from your account. Cancelation takes effect at the end of the current paid period.

Where to cancel:

  1. Open your account page: /account
  2. Go to Billing
  3. Click Cancel subscription
  4. Confirm the cancellation

If you want to review the subscription in PayPal, use Manage PayPal billing from the same Billing panel.

If you cancel during the trial, you keep access until the trial ends and the subscription won’t renew.

Refunds

Refunds are available on request. The fastest way is email.

Support email (spam‑safe): id [at] sulguni [dot] app

Include:

  • purchase email
  • what you bought (Taskbar / Premium Themes)
  • what went wrong (1–2 sentences is enough)
  • approximate purchase time (optional, but helpful)

Refunds are processed via the payment provider you used at checkout.

Payment providers

Payments are processed by PayPal. We don’t receive your full card details.

License basics (high-level)

Licensing is tied to your purchase email and validated via the payment provider.

For activation and support we store:

  • Your purchase email
  • A device identifier (to validate activations)
  • Subscription status (via PayPal)

Minimal telemetry (app version + update install status). No content tracking.

Common issues

  • If your subscription looks active but downloads are locked, start here: Billing / activation issues
  • If you’re not sure which email you used at checkout, email us and include any receipt details you have.

Next steps